Why It Is Difficult to Use a Simple Device: An Analysis of a Room Thermostat
A diversity of usability problems with office thermostats were found in a preceding study. In this paper, the reasons behind the problems are studied by analysing a room thermostat. The analysis shows that a substantial amount of information is needed to use a simple thermostat, and the system image of the thermostat does not deliver the information. From the viewpoint of the analysis, it is not surprising that office occupants have serious problems with thermostats.
Keywordsthermostat knowledge information needs user interface design
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