Understanding and Improving Collective Attention Economy for Expertise Sharing

  • Yunwen Ye
  • Kumiyo Nakakoji
  • Yasuhiro Yamamoto
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5074)

Abstract

The importance and benefits of expertise sharing for organizations in knowledge economy are well recognized. However, the potential cost of expertise sharing is less well understood. This paper proposes a conceptual framework called collective attention economy to identify the costs associated with expertise sharing and provide the basis for analyzing and understanding the cost-benefit structure of different communication mechanisms. To demonstrate the analytical power of the conceptual framework, the paper describes a new communication mechanism—Dynamic Mailing List (DML)—that is developed by adjusting certain cost factors.

Keywords

collective attention economy expertise sharing socially aware 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Ackerman, M.S., Halverson, C.: Sharing Expertise: The Next Step for Knowledge Management. In: Social Capital and Information Technology, pp. 333–354. MIT Press, Cambridge (2004)Google Scholar
  2. 2.
    Ackerman, M.S., McDonald, D.W.: Answer Garden 2: Merging Organizational Memory with Collaborative Help. In: Proceedings of CSC 1996, pp. 97–105 (1996)Google Scholar
  3. 3.
    Ackerman, M.S., Piipek, V., Wulf, V.: Sharing Expertise: Beyond Knowledge Management. MIT Press, Cambridge (2002)Google Scholar
  4. 4.
    Arguello, J., Butler, B.S., Joyce, E., Kraut, R., Ling, K.S., Rosé, C., Wang, X.: Talk to Me: Foundations for Successful Individual-Group Interactions in Online Communities. In: Proceedings of CHI 2006, Montréal, Canada, pp. 959–968 (2006)Google Scholar
  5. 5.
    Cross, R., Borgatti, S.P.: The Ties That Share: Relational Characteristics That Facilitate Information Seeking. In: Huysman, M., Wulf, V. (eds.) Social Capital and Information Technology, pp. 137–161. The MIT Press, Cambridge (2004)Google Scholar
  6. 6.
    Dabbish, L.A., Kraut, R.: Controlling Interruptions: Awareness Displays and Social Motivation for Coordination. In: Proceedings of CSCW 2004, pp. 182–191 (2004)Google Scholar
  7. 7.
    Dieberger, A., Dourish, P., Höök, K., Resnick, P., Wexelblat, A.: Social Navigation: Techniques for Building More Usable Systems. Interactions 7, 36–45 (2000)CrossRefGoogle Scholar
  8. 8.
    Fussell, S.R., Kraut, R.E., Lerch, F.J., Scherlis, W.L., McNally, M.M., Cadiz, J.J.: Coordination, Overload and Team Performance: Effects of Team Communication Strategies. In: Proceedings of CSCW 1998, Seattle WA, pp. 275–284 (1998)Google Scholar
  9. 9.
    Goldhaber, M.H.: The Attention Economy. First Monday 2 (1997)Google Scholar
  10. 10.
    Jackson, T., Dawson, R., Wilson, D.: The Cost of Email Interruption. Journal of Systems and Information Technology 5, 81–92 (2001)CrossRefGoogle Scholar
  11. 11.
    Lakhani, K.R., von Hippel, E.: How Open Source Software Works: Free User to User Assistance. Research Policy 32, 923–943 (2003)CrossRefGoogle Scholar
  12. 12.
    McDonald, D.W., Ackerman, M.S.: Expertise Recommender: A Flexible Recommendation System Architecture. In: Proceedings of CSCW 2000, pp. 101–120 (2000)Google Scholar
  13. 13.
    Mockus, A., Herbsleb, J.: Expertise Browser: A Quantitative Approach to Identifying Expertise. In: Proceedings of 2002 International Conference on Software Engineering, pp. 503–512 (2002)Google Scholar
  14. 14.
    O’Conaill, B., Frohlich, D.: Timespace in the Workplace: Dealing with Interruptions. In: Proceedings of CHI 1995 Conference Companion, pp. 262–263 (1995)Google Scholar
  15. 15.
    Pentland, A.: Socially Aware Computation and Communication. Computer 38, 33–40 (2005)CrossRefGoogle Scholar
  16. 16.
    Rashid, A.M., Ling, K., Tassone, R.D., Resnick, P., Kraut, R.E., Reidl, J.: Motivating Participation by Displaying the Values of Contribution. In: Proceedings of CHI 2006 (2006)Google Scholar
  17. 17.
    Reder, S.: The Communication Economy of the Workgroup: Multi-Channel Genres of Communication. In: Proceedings of CSCW 1988, pp. 354–368. ACM Press, New York (1988)Google Scholar
  18. 18.
    Reichling, T., Veith, M.: Expertise Sharing in a Heterogeneous Organizational Environment. In: Proceedings of 9th European Conference on Computer-Supported Cooperative Network, pp. 325–345 (2005)Google Scholar
  19. 19.
    Robillard, P.N.: The Role of Knowledge in Software Development. CACM 42, 87–92 (1999)Google Scholar
  20. 20.
    Salancik, G.R., Pfeffer, J.: A Social Information Processing Approach to Job Attitudes and Task Design. Administrative Science Quarterly 23, 224–253 (1978)CrossRefGoogle Scholar
  21. 21.
    Schmidt, K.: The Critical Role of Workplace Studies in CSCW. In: Luff, P., Hindmarsh, J., Heath, C. (eds.) Workplace Studies: Recovering Work Practice and Informing System Design, pp. 141–149. Cambridge University Press, Cambridge (2000)Google Scholar
  22. 22.
    Simon, H.A.: The Sciences of the Artificial, 3rd edn. The MIT Press, Cambridge (1996)Google Scholar
  23. 23.
    Szoestek, A.M., Markopoulos, P.: Factors Defining Face-To-Face Interruptions in the Office Environment. In: Proceedings of CHI 2006, pp. 1379–1384 (2006)Google Scholar
  24. 24.
    von Krogh, G., Spaeth, S., Lakhani, K.R.: Community, Joining, and Specialization in Open Source Software Innovation: A Case Study. Research Policy 32, 1217–1241 (2003)CrossRefGoogle Scholar
  25. 25.
    Ye, Y., Yamamoto, Y., Nakakoji, K.: A Socio-Technical Framework for Supporting Programmers. In: Proceedings of 2007 ACM Symposium on Foundations of Software Engineering (FSE 2007), pp. 351–360 (2007)Google Scholar
  26. 26.
    Ye, Y., Yamamoto, Y., Nakakoji, K., Nishinaka, Y., Asada, M.: Searching the Library and Asking the Peers: Learning to Use Java APIs on Demand. In: Amaral, V., Veiga, L., Marcelino, L., Cunningham, H.C. (eds.) Proceedings of 2007 International Conference on Principles and Practices of Programming in Java, pp. 41–50. ACM Press, Lisbon (2007)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Yunwen Ye
    • 1
    • 3
  • Kumiyo Nakakoji
    • 1
    • 2
  • Yasuhiro Yamamoto
    • 2
  1. 1.SRA Key Technology Laboratory, Inc.TokyoJapan
  2. 2.RCASTUniversity of TokyoTokyoJapan
  3. 3.L3D CenterUniversity of ColoradoBoulderUSA

Personalised recommendations