Abstract
While the importance of evaluation in DSS is widely accepted, it has been rarely discussed due to the disparity between the interests of scholars and of practitioners. In this chapter, evaluation tools are schematized from a practitioners’ point of view. That is, practitioners might be able to choose appropriate evaluating methods for their own purposes and circumstances using the following guidelines.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
.Adam, F., M. Fahy and C.Murphy, “A framework for the classification of DSS usage across organizations,” Decis Support Syst , 22(1), 1998, 1-13.
Adelman, L., Evaluating decision support and expert systems. Wiley, 1992.
Al-Khaldi, M.A.-M., “The empirical literature of evaluating the effectiveness of individual and group decision support systems: A meta-analysis and a narrative review,” Oklahoma State University, OK, U.S.A, 1991.
Alavi, M. and E.A. Joachimathaler, “Revisiting DSS implementation research: A meta-analysis of the literature and suggestions for,” MIS Quart, 16(1), 1992, 95.
Andriole, S.J., Handbook for the design, development, evaluation , and application of interactive decision support system s. Princeton, 1989.
Barr, S.H. and R. Sharda, “Effectiveness of decision support systems: development or reliance effect?,” Decis Support Syst, 21(2) 1997, 133.
Chaudhry, S.S., L. Salchenberger and M. Beheshtian, “A small business inventory DSS: Design, development, and implementation issues,” Comput Oper Res, 23(1), 1996.
Evans, G. and J.R. Riha, “Assessing DSS effectiveness: Using evaluation research methods,” Inform Manage, 16(4), 1989, 197-206.
Forgionne, G.A., “An AHP model of DSS effectiveness,” Eur J Inform Syst, 8(2), 1999, 95.
Gediga, G., K.-C. Hamborg and I. Duntsch, “The isometrics usability inventory: an operationalization of ISO 9241-10 supporting summative and formative evalyation of software systems,” Behav Inform Tech, 18(3), 1999, 151-164.
Hamilton, S. and N.L. Chervany, “Evaluating Information System Effectiveness – Part I: Comparing Evaluation Approaches,” MIS Quart, 5(3), 1981, 55-69.
Kanungo, S., S. Sharma and P.K. Jain, “Evaluation of a decision support system for credit management decisions,” Decis Support Syst, 30(4), 2001, 419.
Karim, A.S., J.C. Hershauer and W.C. Perkins, “A simulation of partial information use in decision making: Implications for DSS design,” Decision Sci, 29(1), 1998, 53.
Khazanchi, D., “Evaluating decision support systems: A dialectical perspective,” in Proceedings of the twenty-fourth Annual Hawaii International Conference on Systems Sciences (HICSS-24), IEEE. Hawaii: Computing Society Press, 1991, pp. 90-97.
Kirakowski, J. and M. Corbett, Effective methodology for the study of HCI. North-Holland, 1990.
Kottemann, J.E., F.D. Davis and W.E. Remus, “Computer-Assisted Decision Making: Performance, Beliefs, and the Illusion of Control,” Organ Behav Hum Dec, 57(1), 1994, 26-37.
Kuwata, Y., I. Noda, M. Ohta, N. Ito, K. Shinhoda and F. Matsuno, “Evaluation of decision support systems for emergency management,” SICE Annual Conference, Osaka, Japan, 2002, pp. 860-864.
Mason, R.O. and I.I. Mitroff, “A program for research on management information systems,” Manage Sci, 19(5), 1973, 475-487.
Maynard, S., F. Burstein and D. Arnott, “A multi-faceted decision support system evaluation approach,” J Decis Syst, 10(3-4), 2001, 395-428.
Montazemi, A.R., F. Wang, S.M. Khalid Nainar and C.K. Bart, “On the effectiveness of decisional guidance,” Decis Support Syst, 18(2), 1996, 181-198.
Parikh, M., B. Fazlollahi and S. Verma, “The effectiveness of decisional guidance: An empirical evaluation,” Decision Sci, 32(2), 2001, 303.
Power, D., “What is the difference between formative and summative DSS evaluation?,” DSS News, 4(2), 2003.
Prieto-Diaz, R., M.D. Lubars and M.A. Carrio, “Support for domain specific software requirements,” U.S. Department of the Army, 1994.
Sharda, R., S.H. Barr and J.C. McDonnell, “Decision support system effectiveness: A review and an empirical test,” Manage Sci, 34(2), 1988, 139.
Silver, M.S., “Decisional Guidance for Computer-Based Decision Support,” MIS Quart, 15(1), 1991, 105.
Tahvildari, L., K. Kontogiannis and J. Mylopoulos, “Quality-driven software re-engineering,” J Syst Software, 66(3), 2003, 225.
Todd, P. and I. Benbasat, “The Use of Information in Decision Making: An Experimental Investigation of the Impact of Computer-Based Decision Aids,” MIS Quart, 16(3), 1992, 373.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Rhee, C., Rao, H. (2008). Evaluation of Decision Support Systems. In: Handbook on Decision Support Systems 2. International Handbooks Information System. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-48716-6_15
Download citation
DOI: https://doi.org/10.1007/978-3-540-48716-6_15
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-48715-9
Online ISBN: 978-3-540-48716-6
eBook Packages: Business and EconomicsBusiness and Management (R0)