Decision Support Systems Failure

  • David Arnott
  • Gemma Dodson
Part of the International Handbooks Information System book series (INFOSYS)


The development of any decision support system (DSS) is a risky affair. The volatile task environment and dynamic nature of managerial work means that DSS projects are prone to failure. This chapter explores a number of aspects of DSS failure, first by considering the definition of success and failure and then by developing a set of critical success factors (CSFs) for DSS. This CSF set is used to understand two DSS project failures: one a small scale personal DSS, and the other a large enterprise-scale data warehouse with business intelligence applications. In addition to understanding DSS failure ex post, the CSF set could be used during a project to provide early warning of potentially fatal problems.


Decision Support System Information System User Satisfaction Business Intelligence Critical Success Factor 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • David Arnott
    • 1
  • Gemma Dodson
    • 1
  1. 1.Centre for Decision Support and Enterprise Systems ResearchMonash UniversityClaytonAustralia

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