Benefits of Decision Support Systems

  • Roger Alan Pick
Part of the International Handbooks Information System book series (INFOSYS)

Abstract

The benefits of a decision support system (DSS) can be subtler than those of other systems. This chapter identifies benefits from various DSSs as described in the literature and categorizes them according to their effects on various phases of the problem-solving process. The chapter also outlines techniques for assessing the benefits of a DSS before and after implementation.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Adelman, L., Evaluating Decision Support and Expert Systems. New York: Wiley, 1992.Google Scholar
  2. Alexouda, G., “A User-Friendly Marketing Decision Support System For The Product Line Design Using Evolutionary Algorithms,” Decis Support Syst, 38(4), 2005, 495-509.CrossRefGoogle Scholar
  3. Bharati, P. and A. Chaudhury, “An Empirical Investigation Of Decision-Making Satisfaction In Web-Based Decision Support Systems,” Decis Support Syst, 37(2), 2004, 187-197.Google Scholar
  4. Chien, C. and J. Deng, “A Container Packing Support System For Determining And Visualizing Container Packing Patterns,” Decis Support Syst, 37(1), 2004, 23-34.CrossRefGoogle Scholar
  5. Courtney, J.F., “Decision Making and Knowledge Management in Inquiring Organizations: A New Decision-Making Paradigm for DSS,” Decis Support Syst, 31(1), 2001, 17-38.CrossRefGoogle Scholar
  6. Devaraj, S. and R. Kohli, The IT Payoff: Measuring the Business Value of Information Technology Investments. New York: Prentice-Hall, 2002.Google Scholar
  7. Donovan, J.J., “Database System Approach to Management Decision Support,” ACM T Database Syst, 1(4), 1976, 344-369.CrossRefGoogle Scholar
  8. The Economist, “A Model Economy,” The Economist, 374, 8410,January 22, 2005, p. 73.Google Scholar
  9. Fagerholt, K., “A Computer-based Decision Support System for Vessel Fleet Scheduling - Experience and Future Research,” Decis Support Syst, 37(1), 2004, 35-47.CrossRefGoogle Scholar
  10. Fang, X. and C.W. Holsapple, “An Empirical Study of Web Site Navigation Structures’ Impacts on Web Site Usability,” Decis Support Syst, 43(2), 2007, 476-491.CrossRefGoogle Scholar
  11. Feng, S., L.X. Li, Z.G. Duan and J.L. Zhang, “Assessing the Impacts of South to North Water Transfer Project with Decision Support Systems,” Decis Support Syst, 42(4), 2007, 1989-2003.CrossRefGoogle Scholar
  12. Gnanendran, K. and R.P. Sundarraj, “Alternative Model Representations and Computing Capacity: Implications for Model Management,” Decis Support Syst, 42(3), 2006, 1413-1430.CrossRefGoogle Scholar
  13. Gregg, D.G. and S. Walczak, “Auction Advisor: An Agent-based Online-auction Decision Support System,” Decis Support Syst, 41(2), 2006, 449-471.CrossRefGoogle Scholar
  14. Hall, D.J. and R.A. Davis, “Engaging Multiple Perspectives: A Value-based Decision-making Model,” Decis Support Syst, forthcoming.Google Scholar
  15. Hall, D.J., Y. Guo, R.A. Davis and C. Cegielski, “Extending Unbounded Systems Thinking with Agent-oriented Modeling: Conceptualizing a Multiple-Perspective Decision-Making System,” Decis Support Syst, 41(1), 2005, 279-295.CrossRefGoogle Scholar
  16. Hall, D.J., D.B. Paradice and J.F. Courtney, “Building a Theoretical Foundation for a Learning-Oriented Knowledge Management System,” J Inform Tech Theor Appl, 5(2), 2003, 63-84.Google Scholar
  17. Hilmer, K.M. and A.R. Dennis, “Stimulating Thinking: Cultivating Better Decisions with Groupware through Categorization,” J Manage Inform Syst, 17(3), 2001, 93-114.Google Scholar
  18. Holsapple, C.W. and M.P. Sena, “ERP Plans and Decision-support Benefits,” Decis Support Syst, 38(4), 2005, 575-590.CrossRefGoogle Scholar
  19. Holsapple, C.W. and A.B. Whinston, Decision Support Systems: A Knowledge-Based Approach. Minneapolis/St. Paul: West, 1996.Google Scholar
  20. Hung, S.Y., Y.C. Ku, T.P. Liang, and C.J. Lee, “Regret Avoidance As A Measure Of DSS Success: An Exploratory Study,” Decis Support Syst, 42(4), 2007, 2093–2106.CrossRefGoogle Scholar
  21. Jiang, J.J.,“The Design and Testing of a Model-Based System for Real-time Marketing Forecasts,” Ph.D. dissertation, University of Cincinnati, 1992.Google Scholar
  22. Jiang, J.J., G.S. Klein and R.A. Pick, “A Marketing Category Management System: A Decision Support System Using Scanner Data,” Decis Support Syst, 23(3), 1998, 259-271.CrossRefGoogle Scholar
  23. Jimenez, A., S. Rios-Insua and A. Mateos, “A Generic Multi-Attribute Analysis System,” Comput Oper Res, 33, 2006, 1081-1101.CrossRefGoogle Scholar
  24. Karbowski, A., K. Malinowski and E. Niewiadomska-Szynkiewicz, “A Hybrid Analytic/Rule-Based Approach To Reservoir System Management During Flood,” Decis Support Syst, 38(4), 2005, 599-610.CrossRefGoogle Scholar
  25. Keen, Peter G.W. and M.S. Scott Morton, Decision Support Systems: an Organizational Perspective. Reading, MA: Addison-Wesley, 1978.Google Scholar
  26. Kim, Y. and W.N. Street, “An Intelligent System For Customer Targeting: A Data Mining Approach,” Decis Support Syst, 37(2), 2004, 215-228.Google Scholar
  27. Kohli, R. and S. Devaraj, “Contribution of Institutional DSS To Organizational Performance: Evidence From A Longitudinal Study,” Decis Support Syst, 37(1), 2004, 103-118.CrossRefGoogle Scholar
  28. Liu, S.C., L. Olfman and T. Ryan, “Knowledge Management System Success: Empirical Assessment of a Theoretical Model,” Int J Knowl Manage, 1(2), 2005, 68-87.Google Scholar
  29. Muhanna, W.A. and R.A. Pick, “Meta-modeling Concepts and Tools for Model Management: A Systems Approach,” Manage Sci, 40(9), 1994, 1093-1123.Google Scholar
  30. Murty, K.G., J. Liu, Y. Wan and R. Linn, “A Decision Support System For Operations In A Container Terminal,” Decis Support Syst, 39(3), 2005, 209-332.Google Scholar
  31. Ngai, E.W.T and F.K.T. Wat, “Fuzzy Decision Support System for Risk Analysis In E-Commerce Development,” Decis Support Syst, 40(2), 2005, 235-255.CrossRefGoogle Scholar
  32. Nunamaker, J.F., Jr. et al., “Experiences at IBM with Group Support Systems: A Field Study,” Decis Support Syst, 5(2), 1989, 183-196.CrossRefGoogle Scholar
  33. Papamichail, K.N. and S. French, “Design and Evaluation of an Intelligent Decision Support System for Nuclear Emergencies,” Decis Support Syst, 41, 2005, 84-111.CrossRefGoogle Scholar
  34. Rice, J.R., Matrix Computations and Mathematical Software. New York: McGraw-Hill, 1981.Google Scholar
  35. Simon, H.A., The New Science of Management Decision. Englewood Cliffs, NJ: Prentice-Hall, 1977.Google Scholar
  36. Singh, C., R. Shelor, J. Jiang and G. Klein, “Rental Software Valuation in IT Investment Decisions,” Decis Support Syst, 38(1), 2004, 115-130.CrossRefGoogle Scholar
  37. Sklar, M., R.A. Pick, B. Vesprani and J. Evans, “Eliciting Knowledge Representation Schema for Linear Programming,” in Brown, D.E. and White, C.C. (eds.), Operations Research and Artificial Intelligence : The Integration of Problem Solving Strategies. Boston, MA: Kluwer, 1990, pp. 279-316.Google Scholar
  38. Todd, P. and I. Benbasat, “The Use of Information in Decision Making: An Experimental Investigation of the Impact of Computer-Based Decision Aids,” MIS Quart, 16(3), 1992, p 373.CrossRefGoogle Scholar
  39. T’kindt, V. et al., “The E-OCEA Project: Towards An Internet Decision System For Scheduling Problems,” Decis Support Syst, 40(2), 2005, 329-337.CrossRefGoogle Scholar
  40. Udo, G. and T. Guimaraes, “Empirically Assessing Factors Related to DSS Benefits,” Eur J Inform Syst, 3(3), 1994, 218-227.CrossRefGoogle Scholar
  41. Watson, H.J., D.L. Goodhue and B.H. Wixom, “The Benefits of Data Warehousing: Why Some Organizations Realize Exceptional Payoffs,” Inform Manage, 39(6), 2002, 491-502.CrossRefGoogle Scholar
  42. Watson, H.J., M.T. O’Hara, C.G. Harp and G.G. Kelly, “Including Soft Information in EISs,” Inform Syst Manage, 13(3) , 1996, 66-77.CrossRefGoogle Scholar
  43. Xu, J.J. and H. Chen, “Fighting Organized Crimes: Using Shortest-path Algorithms to Identify Associations in Criminal Networks,” Decis Support Syst, 38(3), 2004, 473-487.CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Roger Alan Pick
    • 1
  1. 1.Henry W. Bloch School of Business and Public AdministrationUniversity of MissouriKansas CityUSA

Personalised recommendations