A Multi-agent Approach to Business Processes Management in an Electronic Market

  • Boon-Hua Ooi
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2891)


The world’s industries are moving into the ‘new economy’ of electronic market. The success of this move depends on efficient and reliable management of the business processes that will drive the e-Market’s value-chain. Efficiency can only be achieved through automation. Reliability will be achieved by reliable and dependable process management systems. These electronic trans-corporate processes cover the range from basic business transactions, workflows to sophisticated business processes that rely on a high level of personalisation. Management of these processes requires safety critical computer systems that can survive local catastrophes. Multi-agent systems have this level of dependability and personalisation. An analysis of the full range of processes is followed by an implementation framework for their management using a powerful multiagent architecture.


Business Process Multiagent System Business Process Management Agent Architecture Emergent Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Boon-Hua Ooi
    • 1
  1. 1.Faculty of ITUniversity of TechnologySydneyAustralia

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