Designing Tailorable Groupware for the Healthcare Domain

  • Robert Slagter
  • Margit Biemans
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2806)


In this paper we present a theory-based approach to designing tailorable groupware for the healthcare domain. Both literature and empirical data show the need, and difficulty, of designing groupware that is adaptable to match the dynamic requirements of real-life co-operation in telemedicine. We apply an existing social theory, the Information Foraging Theory, to explain natural tailoring behaviour and state the implications for groupware design. To improve the usability of tailoring, we integrate this theoretical foundation with a groupware design approach to compose groupware behaviour out of individual building blocks and apply this to the healthcare domain. The results are a conceptual architecture and design guidelines that help groupware developers create tailorable groupware. An important contribution of our research is the concept of task-oriented groupware patches that help co-operating healthcare professionals in selecting, combining and fine-tuning those groupware services that fit their evolving needs and requirements.


Computer Support Cooperative Work Conceptual Architecture Healthcare Domain Dialog Structure Individual Building Block 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Robert Slagter
    • 1
  • Margit Biemans
    • 1
  1. 1.Telematica InstituutEnschedeThe Netherlands

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