Customer Experience Management in E-Services

  • Zhaohao Sun
  • Sim Kim Lau
Part of the Studies in Computational Intelligence book series (SCI, volume 37)


Multiagent System Customer Relationship Management Infrastructure Service Customer Experience Interface Agent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Zhaohao Sun
    • 1
  • Sim Kim Lau
    • 2
  1. 1.School of Economics and Information SystemsUniversity of WollongongAustralia
  2. 2.School of Economics and Information SystemsUniversity of WollongongAustralia

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