Politeness in Tutoring Dialogs: “Run the Factory, That’s What I’d Do”

  • W. Lewis Johnson
  • Paola Rizzo
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3220)


Intelligent Tutoring Systems usually take into account only the cog-nitive aspects of the student: they may suggest the right actions to perform, cor-rect mistakes, and provide explanations. However, besides cognition, educa-tional researchers increasingly recognize the importance of factors such as self-confidence and interest that contribute to learner intrinsic motivation. We be-lieve that the student affective goals can be taken into account by implementing a model of politeness into the tutoring system. This paper aims at providing an overall account of politeness in tutoring interactions (in particular, natural lan-guage dialogs), and describes the way in which politeness has been imple-mented in an intelligent tutoring system based on an animated pedagogical agent. The work is part of a larger project building a socially intelligent peda-gogical agent able to monitor learner performance and provide socially sensi-tive coaching and feedback at appropriate times. The project builds on the ex-perience gained in realizing several other pedagogical agents.


Intrinsic Motivation Intelligent Tutor System Pedagogical Agent Language Element Negative Face 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • W. Lewis Johnson
    • 1
  • Paola Rizzo
    • 2
  1. 1.Center for Advanced Research in Technology for Education Information Sciences InstituteUniversity of Southern CaliforniaMarina del ReyUSA
  2. 2.Department of Historical-Philosophical and PedagogicalResearch University of Rome “La Sapienza”RomeItaly

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