Applying Group Storytelling in Knowledge Management

  • Raphael Perret
  • Marcos R. S. Borges
  • Flávia Maria Santoro
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3198)

Abstract

Knowledge management and, specifically, organizational memory have become vital for organizations’ life. Documenting tacit knowledge used to perform daily activities, such as, discussions and decisions is a complex task. Another challenge is dealing with collective knowledge, because an important part of organizational work is executed in a cooperative mode. In this paper, we present stories as an important tool to externalize tacit knowledge. We describe TELLSTORY, a system that supports the collaborative construction of stories. Based on the characteristics of traditional literary and journalistic narrative structure, TELLSTORY helps teams in developing stories to make explicit tacit knowledge elements.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Gartner Group: KM in 2004: Just Part of Doing Business (2004),urlhttp://www.gartner.com (accessed on April 7, 2004) Google Scholar
  2. 2.
    Corrall, S.: Knowledge Management: Are We in the Knowledge Management Business?. Ariadne Issue 18 (1998)http://www.ariadne.ac.uk/issue18/ (accessed on April 10, 2004)
  3. 3.
    Thomas, J.C., Kellogg, W.A., Erickson, T.: The knowledge management puzzle: Human and social factors in knowledge management. IBM Systems Journal 40(4) (2001)Google Scholar
  4. 4.
    Raybourn, E.M., Kings, N.J., Davies, J.: Adding Cultural Signposts in Adaptive Community- Based Environments. Interacting with Computers: the interdisciplinary journal of human- computer interaction. Special Issue on Intelligent Community-based Systems 15(1), 91–107.Elsevier Science Ireland Ltd (2003)Google Scholar
  5. 5.
    The OPAL Team: Story-telling in Shell: Managing Knowledge through New Ways of Working (2004), http://www.knowledgeboard.com/library/Stories.extern.15.pdf (accessed April 5, 2004)
  6. 6.
    Ackerman, M.S.: Augmenting the Organizational Memory: A Field Study of Answer Garden. In: Proceedings of CSCW 1994, pp. 243–252 (1994)Google Scholar
  7. 7.
    Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, Oxford (1995)Google Scholar
  8. 8.
    Valle, C., Raybourn, E.M., Prinz, W., Borges, M.R.S.: Group Storytelling to Support Tacit Knowledge Externalization. In: Proc. of the 10th International Conference on Human - Computer Interaction. Crete, Greece (2003)Google Scholar
  9. 9.
    Scholes, R. (ed.): The Nature of Narrative. Oxford University, New York (2003)Google Scholar
  10. 10.
    Hills, R.: Writing in general and the short story in particular. Houghton Mifflin, Boston (1997)Google Scholar
  11. 11.
    Kleiner, A., Roth, G.: How to Make Experience Your Company’s Best Teacher. Knowledge Management. Harvard Business Review 75(5) (1997)Google Scholar
  12. 12.
    Ruggles, R.: The Role of Stories in Knowledge Management. Storytelling Foundation (2003)http://www.storytellingfoundation.com/articles/business/stories-km.htm (accessed on August 9, 2003)
  13. 13.
    Lelic, S.: Fuel Your Imagination - KM and the Art of Storytelling. Knowledge Management (2001)Google Scholar
  14. 14.
    Suthers, D., Hundhausen, C.: Learning by Constructing Collaborative Representations: An Empirical Comparison of Three Alternatives. In: Proceedings of the First European CSCL, pp. 577–584. Universiteit Maastricht, Maastrict (2001)Google Scholar
  15. 15.
    Stahl, G.: A model of collaborative knowledge-building. In: Fourth International Conference of the Learning Sciences. MI, USA (2000)Google Scholar
  16. 16.
    Guerrero, L.A., Mejías, B., Collazos, C., Pino, J., Ochoa, S.: Collaborative Learning and Creative Writing. In: Proceedings of the First Latin American World Wide Web Conference, pp. 180–186. IEEE CS Press, Santiago (2003)Google Scholar
  17. 17.
    Decouchant, D., Martínez Enríquez, A.M., Martínez González, E.: Alliance Web: Cooperative Authoring on the WWW. In: SPIRE/CRIWG, Mexico, pp. 286–295. IEEE Computer Society, Los Alamitos (1997)Google Scholar
  18. 18.
    Dimitriadis, Y.A., Martínez, A., Rubia, B., Galleg, M.J.: Cooperative Learning in Computer architecture: an Educational Project and its Network Support. In: IEEE Proceedings of Frontiers in Education. FIE, USA (2001)Google Scholar
  19. 19.
    Santoro, F.M., Borges, M.R.S., Santos, N.: Experimental Findings with Collaborarive Writing within a Project-Based Scenario. In: Computers and Education: Towards a lifelong learning society, Kluwer Academic Publishers, London (2003)Google Scholar
  20. 20.
    Holloway, J.: Narrative and structure: exploratory essays. Cambridge University Press, New York (1979)Google Scholar
  21. 21.
    Zope.org: (2004)http://www.zope.org (accessed on April 20, 2004)

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Raphael Perret
    • 1
  • Marcos R. S. Borges
    • 1
  • Flávia Maria Santoro
    • 1
    • 2
  1. 1.Post-Graduate Program in InformaticsNCE&IM, Universidade Federal do Rio de JaneiroRio de JaneiroBrazil
  2. 2.School of Applied InformaticsUniversidade Federal do Estado do Rio de JaneiroRio de JaneiroBrazil

Personalised recommendations