Profitable in E-Commerce by Focusing on Operational Efficiency

  • Jan van der Oord


Get big fast was the motto when Amazon’s triumphal success in 1997 and 1998 on the Internet was the talk of the day: a new medium, not only a sales channel, but also an entirely new world. Get involved quickly, seize market shares, get a footing in this New Market as soon as possible — that was what seemed most important. Out of the three criteria to set up a new business — time-to-market, quality and costs — time-to-market was key. As soon as the business concept materialized, implementation was initiated immediately — generally in a down and dirty fashion.


Shipping Cost Customer Service Customer Segment Special Offer Business Concept 
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© Springer-Verlag Berlin Heidelberg 2003

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  • Jan van der Oord

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