Model of Experience for Public Organisations with Staff Mobility

  • Jacek Kitowski
  • Krzysztof Krawczyk
  • Marta Majewska
  • Mariusz Dziewierz
  • Renata Słota
  • Simon Lambert
  • Alistair Miles
  • Alvaro Arenas
  • Ladislav Hluchý
  • Zoltan Balogh
  • Michal Laclavik
  • Sabine Delaître
  • Gianni Viano
  • Simona Stringa
  • Pasqualino Ferrentino
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3035)

Abstract

Public organisations with a high rate of staff rotation lose their valuable asset – experience of employees. Mobile employees, who have to face duties at new positions, would find computer assistance helpful in efficient inception. The idea to support current work of employees on the basis of gathered experience in past activities is driving the Pellucid project (IST-2001-34519). To serve experience-base assistance to the employees it is necessary to have experience modelled first. The comprehensive model containing user profiles, which defines experience in the scope of organisation, is described in the paper. The representation of the business process items and employees expertise level in the domain of organisation’s activity is created on the basis of the organisation model. To represent experience an active hint approach is provided. Active hints are presented to employees spontaneously and on demand according to the their level of competence. Furthermore, the methods of experience gathering are discussed in detail on the basis of the platform development in the Pellucid project pilot sites.

References

  1. 1.
    Pellucid – A Platform for Organisationally Mobile Public Employees, EU IST- 2001-34519 Project (2002), http://www.sadiel.es/Europa/pellucid/
  2. 2.
    Lambert, S., Stringa, S., Vianno, G., Kitowski, J., Słota, R., Krawczyk, K., Dziewierz, M., Delaître, S., Oroz, M.B., Gomez, A.C., Hluchý, L., Balogh, Z., Laclavik, M., Fassone, M., Contursi, V.: Knowledge management for organisationally mobile public employees. In: Proc. of 4th Working Conf. on Knowledge Management in Electronic Government, Rhodes, Greece, May 26-28, pp. 203–212 (2003)Google Scholar
  3. 3.
    Słota, R., Majewska, M., Dziewierz, M., Krawczyk, K., Laclavik, M., Balogh, Z., Hluchý, L., Kitowski, J., Lambert, S.: Ontology assisted access to document repositories in public sector organizations. In: Wyrzykowski, R., Dongarra, J., Paprzycki, M., Waśniewski, J. (eds.) PPAM 2004. LNCS, vol. 3019, pp. 700–705. Springer, Heidelberg (2004) (in press)CrossRefGoogle Scholar
  4. 4.
    Laclavik, M., Balogh, A., Hluchý, L., Słota, R., Krawczyk, K., Dziewierz, M.: Distributed Knowledge Management based on Software Agents and Ontology. In: Wyrzykowski, R., Dongarra, J., Paprzycki, M., Waśniewski, J. (eds.) PPAM 2004. LNCS , vol. 3019, pp. 694–699. Springer, Heidelberg (2004) (in press)CrossRefGoogle Scholar
  5. 5.
    Abecker, A., Bernardi, A., Hinkelmann, K., Kühn, O., Sintek, M.: Toward a technology for organizational memories. IEEE Intelligent Systems 13(3), 40–48Google Scholar
  6. 6.
    Reimer, U., Margelisch, A., Staudt, M.: EULE: A Knowledge-Based System to Support Business Processes. Knowledge-based Systems Journal 13(5), 261–269 (2000)CrossRefGoogle Scholar
  7. 7.
    DECOR: Delivery of Context-Sensitive Organizational Knowledge, project outline at http://www.dfki.uni-kl.de/decor/deldec/D1-Final.pdf
  8. 8.
    Abecker, A., Bernardi, A., van Elst, L., Lauer, A., Maus, H., Schwarz, S., Sintek, M.: FRODO: A framework for distributed organizational memories. Requirements analysis and system architecture. DFKI GmbH (2001)Google Scholar
  9. 9.
    Abecker, A., Bernardi, A., Hinkelmann, K., Kühn, O., Sintek, M.: Context-aware, proactive delivery of task-specific knowledge: The KnowMore project. International Journal on Information Systems Frontiers 2(3/4), 139–162 (2000)Google Scholar
  10. 10.
    Gruber, T.R.: A translation approach to portable ontology specifications. Knowledge Acquisition 5(2), 199–220Google Scholar
  11. 11.
    Benjamins, V.R., Fensel, D., Gómez Pérez, A.: Knowledge Management Through Ontologies. In: Proc. of the 2th International Conference on Practical Aspects of Knowledge Management, Basel, Switzerland (October 1998)Google Scholar
  12. 12.
    Abecker, A., Mentzas, G.: Active knowledge delivery in semistructured administrative processes. In: 2nd Workshop on Knowledge Management in Electronic Government, Siena, Italy, May 22-24 (2001)Google Scholar
  13. 13.
    Staab, S., Schnurr, H.P.: Smart Task Support through Proactive Access to Organizational Memory. Knowledge-based Systems 13(5), 251–260 (2000)CrossRefGoogle Scholar
  14. 14.
    Van Kaathoven, R., Jeusfeld, M., Staudt, M., Reimer, U.: Organisational Memory Supported Workflow Management. In: Electronic Business Engineering, pp. 543–563. Physica Verlag, Heidelberg (1999)Google Scholar
  15. 15.
    Koch, M.: Knowledge Management and Knowledge Agents in Campiello. In: Proc. of Workshop on Intelligent Agents in CSCW, Dortmund, Germany, pp. 44–52 (1998)Google Scholar
  16. 16.
    Bergenti, F., Poggi, A., Rimassa, G.: Agent Architectures and Interaction Protocols for Corporate Management Systems. In: Proc. of ECAI Workshop on Knowledge Management and Organisational Memories, Berlin, Germany, August 2000, pp. 39–47 (2000)Google Scholar
  17. 17.
    Chen, J.R., Wolfe, S.R., Wragg, S.D.: A Distributed Multi-Agent System for Collaborative Information Management and Sharing. In: Proc. of 9th ACM International Conference on Information and Knowledge Management, McLean, VA USA, November 6-11, pp. 382–388 (2000)Google Scholar
  18. 18.
  19. 19.
  20. 20.
  21. 21.
  22. 22.
    Schreiber, G., Akkermans, H., Anjewierden, A., de Hoog, R., Shadbolt, N., van de Velde, W., Wielinga, B.: Knowledge Engineering and Management: The Common KADS Methodology. MIT Press, Cambridge (2000)Google Scholar
  23. 23.
    Krawczyk, K., Majewska, M., Dziewierz, M., Słota, R., Balogh, Z., Kitowski, J., Lambert, S.: Reuse of Organisational Experience Harnessing Software Agents. In: Bubak, M., van Albada, G.D., Sloot, P.M.A., Dongarra, J. (eds.) ICCS 2004. LNCS, vol. 3038, pp. 583–590. Springer, Heidelberg (2004) (in press)CrossRefGoogle Scholar
  24. 24.
    DAML - DARPA Agent Markup Language, http://www.daml.org/
  25. 25.
    Web-Ontology (WebOnt) Working Group, Web Ontology Language - OWL (2003), http://www.w3.org/2001/sw/WebOnt/
  26. 26.
    Jena - A Semantic Web Framework for Java, http://jena.sourceforge.net/
  27. 27.
    Nonaka, I., Konno, N.: The concept of ”ba”: Building a foundation for knowledge creation’. California Management Review 40(3), 40–54 (1998)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Jacek Kitowski
    • 1
    • 2
  • Krzysztof Krawczyk
    • 1
  • Marta Majewska
    • 1
  • Mariusz Dziewierz
    • 1
  • Renata Słota
    • 1
    • 2
  • Simon Lambert
    • 3
  • Alistair Miles
    • 3
  • Alvaro Arenas
    • 3
  • Ladislav Hluchý
    • 4
  • Zoltan Balogh
    • 4
  • Michal Laclavik
    • 4
  • Sabine Delaître
    • 5
  • Gianni Viano
    • 6
  • Simona Stringa
    • 6
  • Pasqualino Ferrentino
    • 6
  1. 1.ACC CYFRONET-AGHCracowPoland
  2. 2.Institute of Computer ScienceAGH-USTCracowPoland
  3. 3.CLRC Rutherford Appleton LaboratoryChilton, DidcotUK
  4. 4.Institute of Informatics of SASBratislavaSlovakia
  5. 5.Sadiel SA, C/Isaac Newton,s/n.SevillaSpain
  6. 6.Softeco Sismat SpAGenovaItaly

Personalised recommendations