Model of Experience for Public Organisations with Staff Mobility

  • Jacek Kitowski
  • Krzysztof Krawczyk
  • Marta Majewska
  • Mariusz Dziewierz
  • Renata Słota
  • Simon Lambert
  • Alistair Miles
  • Alvaro Arenas
  • Ladislav Hluchý
  • Zoltan Balogh
  • Michal Laclavik
  • Sabine Delaître
  • Gianni Viano
  • Simona Stringa
  • Pasqualino Ferrentino
Conference paper

DOI: 10.1007/978-3-540-24683-1_10

Part of the Lecture Notes in Computer Science book series (LNCS, volume 3035)
Cite this paper as:
Kitowski J. et al. (2004) Model of Experience for Public Organisations with Staff Mobility. In: Wimmer M.A. (eds) Knowledge Management in Electronic Government. KMGov 2004. Lecture Notes in Computer Science, vol 3035. Springer, Berlin, Heidelberg

Abstract

Public organisations with a high rate of staff rotation lose their valuable asset – experience of employees. Mobile employees, who have to face duties at new positions, would find computer assistance helpful in efficient inception. The idea to support current work of employees on the basis of gathered experience in past activities is driving the Pellucid project (IST-2001-34519). To serve experience-base assistance to the employees it is necessary to have experience modelled first. The comprehensive model containing user profiles, which defines experience in the scope of organisation, is described in the paper. The representation of the business process items and employees expertise level in the domain of organisation’s activity is created on the basis of the organisation model. To represent experience an active hint approach is provided. Active hints are presented to employees spontaneously and on demand according to the their level of competence. Furthermore, the methods of experience gathering are discussed in detail on the basis of the platform development in the Pellucid project pilot sites.

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Jacek Kitowski
    • 1
    • 2
  • Krzysztof Krawczyk
    • 1
  • Marta Majewska
    • 1
  • Mariusz Dziewierz
    • 1
  • Renata Słota
    • 1
    • 2
  • Simon Lambert
    • 3
  • Alistair Miles
    • 3
  • Alvaro Arenas
    • 3
  • Ladislav Hluchý
    • 4
  • Zoltan Balogh
    • 4
  • Michal Laclavik
    • 4
  • Sabine Delaître
    • 5
  • Gianni Viano
    • 6
  • Simona Stringa
    • 6
  • Pasqualino Ferrentino
    • 6
  1. 1.ACC CYFRONET-AGHCracowPoland
  2. 2.Institute of Computer ScienceAGH-USTCracowPoland
  3. 3.CLRC Rutherford Appleton LaboratoryChilton, DidcotUK
  4. 4.Institute of Informatics of SASBratislavaSlovakia
  5. 5.Sadiel SA, C/Isaac Newton,s/n.SevillaSpain
  6. 6.Softeco Sismat SpAGenovaItaly

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