Quo vadis Public Relations? pp 165-173 | Cite as
Building Quality into Client-Consultancy Relationships
Lessons from Service Quality Management
Chapter
Abstract
The engagement of a pubhc relations consultancy can bring substantial benefits to client organisations. Typical reasons for their employment are to supplement in house teams when work loads are high or when a particular specialist expertise is required, to obtain independent advice, or to undertake ongoing or specific projects when there is no in-house team.
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© VS Verlag für Sozialwissenschaften/GWV Fachverlage GmbH, Wiesbaden 2004