Building Quality into Client-Consultancy Relationships

Lessons from Service Quality Management
  • Anne Gregory
  • Marie-Paule Sheard

Abstract

The engagement of a pubhc relations consultancy can bring substantial benefits to client organisations. Typical reasons for their employment are to supplement in house teams when work loads are high or when a particular specialist expertise is required, to obtain independent advice, or to undertake ongoing or specific projects when there is no in-house team.

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Copyright information

© VS Verlag für Sozialwissenschaften/GWV Fachverlage GmbH, Wiesbaden 2004

Authors and Affiliations

  • Anne Gregory
  • Marie-Paule Sheard

There are no affiliations available

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