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Security Testing for Chatbots

  • Josip BozicEmail author
  • Franz Wotawa
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11146)

Abstract

Services like chatbots that provide information to customers in real-time are of increasing importance for the online market. Chatbots offer an intuitive interface to answer user requests in an interactive manner. The inquiries are of wide-range and include information about specific goods and services but also financial issues and personal advices. The notable advantages of these programs are the simplicity of use and speed of the search process. In some cases, chatbots have even surpassed classical web, mobile applications, and social networks. Chatbots might have access to huge amount of data or personal information. Therefore, they might be a valuable target for hackers, and known web application vulnerabilities might be a security issue for chatbots as well. In this paper, we discuss the challenges of security testing for chatbots. We provide an overview about an automated testing approach adapted to chatbots, and first experimental results.

Keywords

Adaptive systems security testing chatbots 

Notes

Acknowledgements

The research presented in the paper has been funded in part by the Cooperation Programme Interreg V-A Slovenia-Austria under the project AS-IT-IC (Austrian-Slovenian Intelligent Tourist Information Center).

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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Graz University of Technology, Institute for Software TechnologyGrazAustria

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