Managed Resistance (‘Accordion’) Method for Introducing a Discontinuous Change
In Chapters 21 and 22, we identified the causes of resistance and made some general suggestions for reducing it. In Chapter 23, we identified three ‘natural’ methods for managing change which usually occur without deliberate management of resistance. Ansoff’s suggestions for managing resistance can be applied to all three methods, but they apply particularly to a fourth ‘synthetic’ method, which he coined managed resistance, or the ‘accordion’ method. This chapter will describe the accordion method in detail.