Blockchain in the Payments Industry: Developing a Discussion Agenda Based on Pain Points and Opportunities

  • Friedrich Holotiuk
  • Jürgen Moormann
  • Francesco Pisani


Blockchain is known as a disruptive technology with multiple effects on companies, customers, and entire industries. For a long time, the analysis of the impact of information technology has been at the center of information systems research. If the impact is properly understood, appropriate actions for the players in an industry can be derived. In our chapter we set out to develop a discussion agenda that aims to advance the understanding of the impact blockchain might have on the payments industry and which can guide the further development in this field. In order to do so, we conducted a Delphi study among 45 experts and identified a large number of statements summarizing the potential development of blockchain. In the following we elaborate on the data gained from the Delphi study and discuss the statements in terms of two dimensions. First, as we observed different levels of consensus regarding the statements, we develop clusters based on three consensus criteria. Second, we build on thematic groups and discuss the ranking of the statements within these groups. We conclude by providing an agenda to push forward the discussion on the dissemination of blockchain in the payments field.


Blockchain technology Payments industry Financial services sector Delphi study Experts Discussion agenda Impact Adoption Dissemination Pain points Challenges Consensus Agreement Unison Ranking 


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Friedrich Holotiuk
    • 1
  • Jürgen Moormann
    • 1
  • Francesco Pisani
    • 1
  1. 1.Frankfurt School of Finance & ManagementFrankfurt am MainGermany

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