Advertisement

Quick Test Complaint Management

  • Bernd Stauss
  • Wolfgang Seidel
Chapter
Part of the Management for Professionals book series (MANAGPROF)

Abstract

A list of statements regarding your complaint management is presented below. With this instrument, you can get a quick overview of the extent to which the basic principles of complaint management have already been implemented and where deficits exist and action needs to be taken.

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Bernd Stauss
    • 1
  • Wolfgang Seidel
    • 2
  1. 1.Catholic University of Eichstätt-IngolstadtIngolstadtGermany
  2. 2.servmark consultancyIngolstadt and MunichGermany

Personalised recommendations