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Understanding the Human-Centered Design Process

  • Christopher HassEmail author
Chapter

Abstract

This chapter will provide practical guidance on applying the principles of user-centered design to ensure the quality of consumer-facing products and services by illustrating the activities associated with a “typical” human-centered design project. The activity framework described may be modified and applied to any number of product and service design pursuits, from web-, software-, and mobile-application design to medical instrumentation design and human services workflow design. The outlined activities provide a starting point for understanding how practical, tactical human-centered design approaches support the creation of usable, accessible, effective tools and services.

Keywords

Human-centered design (HCD) Product design Usability Usability testing User experience (UX) Web and mobile application design Personas Journey Maps 

Further Reading

  1. Allen, J., & Chudley, J. (2012). Smashing UX design: Foundations for designing online user experiences. Chichester, West Sussex: Wiley.Google Scholar
  2. Hass, C., & Edmunds, M. (2019). Understanding usability and human-centered design principles. In Edmunds M, Hass C, & Holve E. (Eds.), Consumer Informatics and Digital Health: Solutions for Health and Health Care. Springer.Google Scholar
  3. Holtzblatt, K., Burns Wendell, J., & Wood, S. (2005). Rapid contextual design: A how-to guide to key techniques for user-centered design. San Francisco, CA: Elsevier.Google Scholar
  4. Johnson, J. (2013). Designing with the mind in mind: Simple guide to understanding user interface design guidelines. Waltham, MA: Elsevier.Google Scholar
  5. Meyer, E., & Wachter-Boettcher, S. (2016). Design for real life. New York, NY: A Book Apart.Google Scholar
  6. Unger, R., & Chandler, C. (2012). A project guide to UX design: For user experience designers in the field or in the making. Berkeley, CA: New Riders.Google Scholar
  7. Weinschenk, S. (2011). 100 things every designer needs to know about people. London: Pearson Education.Google Scholar
  8. Williams, R. (2015). The non-designer’s design book: Design and typographic principles for the visual novice. London: Pearson Education.Google Scholar
  9. www.usability.gov. (2018). User-centered design basics. https://www.usability.gov/what-and-why/user-centered-design.htmlGoogle Scholar
  10. www.usability.gov Usability Testing. (2018). https://www.usability.gov/how-to-and-tools/methods/usability-testing.htmlGoogle Scholar

References

  1. Albert, W., & Tullis, T. (2013). Measuring the user experience: Collecting, analyzing, and presenting usability metrics (2nd ed.). Waltham, MA: Morgan Kaufmann.Google Scholar
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  6. Morville, P., Rosenfeld, L., & Arango, J. (2015). Information architecture: For the Web and Beyond (4th ed.). Newton, MA: O’Reilly Media.Google Scholar
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  8. Rubin, J., & Chisnell, D. (2008). Handbook of usability testing: How to plan, design, and conduct effective tests (2nd ed.). Hoboken, NJ: Wiley.Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.BostonUSA

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