How Business Value Is Extracted from Operational Data: A Case Study

  • Zsolt UgrayEmail author
  • David Paper
  • Jeffrey Johnson


The case study by Ugray, Paper and Johnson follows the emergence of digital business models within a company as it strives to better serve its customers. Through analysis of the unique data accumulated from its operations, the organization found ways to unlock value for its customers and capture some of the value for its own success. The three major driving forces behind the mechanisms that led to develop new opportunities are the desire to serve customers better, the need to improve internal processes, and the drive of the data expert staff for technological progress. Even with only limited resources available, the mixture of the three driving forces led to successful innovations that sustained the growth of the company.


Digital business model Analytics Big data Case study 


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.Jon M. Huntsman School of BusinessUtah State UniversityLoganUSA

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