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Overload of Technological Connections for Communicating at Work

  • Ophélie Morand
  • Béatrice Cahour
  • Marc-Eric Bobillier-Chaumon
  • Vincent Grosjean
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 822)

Abstract

Connection has become an essential component of work. It appears to be an essential resource for efficiency and rapidity, as well as for accessibility and transmission of information. However, it may have harmful effects on individuals, teams or organizations because of its continuous nature. Our study aims to characterize factors that may contribute to a positive or a negative experience related to this connection at work by managers, and ways of having such factors taken into account by the organization. Our long term aim is to help the organization to find solutions to improve the situation. We put together a questionnaire about practices, uses and feelings related to connection and about potential effects on health in a large French company, and we also conducted in-depth interviews. The analyses focus on the individuals’ connection practices and on their feelings about them in specific situations. We also analyzed the existing individual, collective, and institutional strategies used for regulating the connection process. The analyses of the questionnaires indicate the proportion of managers who experience difficulties related to their connections, the nature of the troubles evoked and their impacts on work activities and on life. The interviews allow us to go deeper into contextual elements and their feelings about these practices. The connection experience depends on ICT characteristics, experience of connection, team dynamics and psychological factors. Our analyses have shown, among others things, the role of working together as a team and how the team could regulate connection overload where neither the individuals nor the institution can succeed.

Keywords

Connection ICT Activity Feelings Regulation 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Ophélie Morand
    • 1
    • 2
    • 3
  • Béatrice Cahour
    • 2
  • Marc-Eric Bobillier-Chaumon
    • 3
  • Vincent Grosjean
    • 1
  1. 1.INRSVandœuvre-Lès-NancyFrance
  2. 2.CNRS I3 Nat.Sup.School Télécom ParisTechParisFrance
  3. 3.University of Lyon2, GRePSLyonFrance

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