Role Clarity and Satisfaction for Knowledge Workers

  • Francisco Jose Fernández-FerrerasEmail author
  • Ana Moreno-Romero
  • Gabriela Topa Cantisano
Conference paper
Part of the Lecture Notes in Management and Industrial Engineering book series (LNMIE)


The objective of this work is to identify conditions for knowledge worker productivity and satisfaction. Two variables are proposed as key influencers: role clarity and knowledge content in the job position. To test the importance of these variables a questionnaire was prepared and 167 managers and knowledge professionals answered it. Strong and positive relationship between role clarity, knowledge content in the job position and satisfaction is confirmed.


Knowledge workers Role clarity Job content Satisfaction Networked organization Productivity 


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Copyright information

©  Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  • Francisco Jose Fernández-Ferreras
    • 1
    Email author
  • Ana Moreno-Romero
    • 1
  • Gabriela Topa Cantisano
    • 2
  1. 1.GIOS, Grupo de Investigación de Organizaciones Sostenibles, School of Industrial EngineeringMadrid Polytechnic University (UPM)MadridSpain
  2. 2.Departamento de Psicología Social y de las OrganizacionesUNEDMadridSpain

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