The Contribution of Information Design to Age-Friendly Cities: A Case Study on Coimbra and Public Transport

  • Maria Luísa CostaEmail author
  • Inês Amaral
  • Fernanda Daniel
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 777)


Given the growing and increasing complexity of cities combined with the aging of the population, the World Health Organization launched the “Age-Friendly Cities” initiative, which promotes the suitability of cities for accessibility and inclusion of citizens by meeting their capabilities and needs. This idea stems from the defense of the “right to the city” (Lefebvre, 1995), where daily practices intersect with the representations of space and give rise to the lived area - the representational spaces, where environments constructed by the use of the city take place. In this context, Information Design is fundamental to promote the city as a public space. This paper discusses the relevance of Information Design, Inclusive Design and wayfinding systems in fostering “Age-Friendly Cities”. We present a case study developed in the public transport of the city of Coimbra to understand how the principles of inclusive design are present in the communication with the users.


Inclusive information design Age-Friendly Cities Human factors 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  • Maria Luísa Costa
    • 1
    • 2
    Email author
  • Inês Amaral
    • 2
    • 3
  • Fernanda Daniel
    • 2
    • 4
  1. 1.Centro de Investigação em Arquitetura, Urbanismo e DesignUniversidade de LisboaLisbonPortugal
  2. 2.Instituto Superior Miguel TorgaCoimbraPortugal
  3. 3.Centro de Estudos de Comunicação e SociedadeUniversidade do MinhoBragaPortugal
  4. 4.Centro de Estudos e Investigação em SaúdeUniversidade de CoimbraCoimbraPortugal

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