Future Directions of Work Analysis
This book has sought to take a forward-look approach to work analysis. More specifically, the approach has sought to recognize the two major components of work analysis, in response to the emergence of knowledge work. In doing so, readers should realize by now that work analysis has moved well beyond the techniques associated with the Industrial Era. With the advent of knowledge work across most jobs, work analysis has undergone much change, moving forward to meet the challenges of today’s workplace. Today, work analysis has a far wider range of uses than ever before. What hasn’t changed is the fundamental principle that documenting what people do in the workplace remains an important activity in organizations. Now, there is a need to understand work analysis in the looming digital age, and how work analysis can be used to consider how to meet the challenges that it presents. Now it seems prescient to extend that information into the future practice of work analysis. Many authors are recognizing the digital age as being truly unique and disruptive compared to past economic ages, simply because of the influence of information and communications technology and likely advances in artificial intelligence.