Accessibility and Usability of Self-service Terminals, Technologies and Systems

Introduction to the Special Thematic Session
  • Helen PetrieEmail author
  • Jenny Darzentas
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10896)


This short paper introduces the seven papers a special thematic session dedicated to discussing accessibility and usability issues of self-service terminals technologies and systems. The authors are from a mix of academic and industry backgrounds, thus bringing together a range of stakeholder perspectives. The papers include experimental investigations; user testing and feedback from real world deployments; novel interface and interaction concepts; and critical appraisals of standards and legislation as mechanisms for ensuring accessibility. To give some context to the focus on SSTs, particularly when some are being replaced by combinations of mobile app on smartphones, this introduction presents a brief account of current and past interest in the accessibility and usability of SSTs in Europe, as evidenced by the upcoming European Accessibility Act.


Self-service terminals Accessibility Usability 



The research carried out in this paper by Jenny Darzentas has been partly funded by the European Union under the Marie Skłodowska-Curie Action Experienced Researcher Fellowship Programme, as part of the Education and Engagement for inclusive Design and Development of Digital Systems and Services Project (E2D3S2, Grant No. 706396). The content reflects the authors’ views and is not the views of the European Commission.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Human Computer Interaction Research Group, Department of Computer ScienceUniversity of YorkYorkUK

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