Conversation 4: The Encouraging Conversation

  • Tim Baker


When Rob took over a team dispersed across the region, his management style of regular face-to-face interactions to provide a constant flow of feedback , recognition, and appreciation was challenged by distance and separation. Telephoning people sometimes worked, but of course they weren’t always available—and he worried about catching them at a bad time for what he considered important messages . So, he reluctantly resorted to email on occasion.

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Tim Baker
    • 1
  1. 1.WINNERS-at-WORK Pty Ltd.BrisbaneAustralia

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