Providing Information During Mass Casualty Incidents: Information Center, Family-Centered Care and Media Coverage

  • Roni GaginEmail author
  • Neta HaGani
  • David Ratner
Part of the Hot Topics in Acute Care Surgery and Trauma book series (HTACST)


Mass casualty incidences (MCIs) expose the general public to injuries, death, and feelings of helplessness and lack of control. During MCIs, medical centers operate an information center that provides the public information regarding the whereabouts of their loved ones who are missing. Medical centers also have the important task of providing information to the media while maintaining patients and families’ privacy.

The purpose of this chapter is to describe a practical model for providing information and support for patients and families in hospitals and to the general public, during the first hours of MCI. In the first part of the chapter, we describe the work of information centers that operate in medical centers and provide information regarding location of injured arriving to hospitals, including information regarding unidentified patients. Then, we go on to discuss the family-centered care approach as an important element of working with the injured during MCIs. In the second part, we describe the interaction of medical centers with the media during MCIs and the possible challenges they are facing.

Healthcare professionals in medical centers are trying to save the lives of the injured during MCIs while supporting families and distributing information to the public, all under great pressure and possible danger. Operating through prepared guidelines and in cooperation with services in the community may lead to a significant decrease in the number of people who have been affected by the MCI and to a better recovery of the local authority.


Information center Family support Victim identification PTSD Media coverage 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.The Social Work DepartmentRambam Health Care CampusHaifaIsrael
  2. 2.The Spokesman’s Office and Public Affairs, Rambam Health Care CampusHaifaIsrael

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