Exploring the Applicability of Elaborateness and Indirectness in Dialogue Management
In this paper, we investigate the applicability of soft changes to system behaviour, namely changing the amount of elaborateness and indirectness displayed. To this end, we examine the impact of elaborateness and indirectness on the perception of human-computer communication in a user study. Here, we show that elaborateness and indirectness influence the user’s impression of a dialogue and discuss the implications of our results for adaptive dialogue management. We conclude that elaborateness and indirectness offer valuable possibilities for adaptation and should be incorporated in adaptive dialogue management.
KeywordsCommunication style Dialogue management User study
This paper is part of a project that has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 645012.
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