Issues of Culture in Designing for Accessibility

  • Helen PetrieEmail author
  • Gerhard Weber
  • Charudatta Jadhav
  • Jennifer S. Darzentas
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10774)


Cross cultural differences and cultural sensitivities have not yet received much attention in the areas of accessibility, assistive technologies, and inclusive design and methods for working with disabled and older users. However it is important to consider the challenges of developing accessible and usable technologies for people with disabilities and older people in different cultural contexts. This chapter presents the background to the topic and then considers three particular issues in relation to the topic: the accessibility of interactive systems in the home and implications for emerging markets; the accessibility problems in relation to a multilingual society such as India; and finally, the issues of the cultural biases of the methods used when working with users within a user centered design lifecycle or a “double diamond” methodology, whether they are mainstream users, disabled or older users.


Cross cultural differences Cultural sensitivities Accessibility Universal design Assistive technology Users with disabilities Older users 



We would like to thank all the participants at the INTERACT 2017 Workshop “Cross Cultural Differences in Designing for Accessibility and Universal Design” for their very stimulating discussions around the topics elaborated in this chapter.

The research carried out by Jenny Darzentas for this chapter has been funded by the European Union under the Marie Skłodowska-Curie Action Experienced Researcher Fellowship Programme, as part of the Education and Engagement for inclusive Design and Development of Digital Systems and Services Project (E2D3S2, Grant No. 706396).


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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  • Helen Petrie
    • 1
    Email author
  • Gerhard Weber
    • 2
  • Charudatta Jadhav
    • 3
  • Jennifer S. Darzentas
    • 1
  1. 1.Department of Computer ScienceUniversity of YorkYorkUK
  2. 2.Department of Computer ScienceTechnische Universität DresdenDresdenGermany
  3. 3.Accessibility and Inclusive Design GroupTata Consultancy ServicesMumbaiIndia

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