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Introduction

  • Lionel Haas
Chapter

Abstract

This chapter introduces the concepts and representations widely used throughout the book, namely the IT service stack with the various layers that constitute an information system, the most common groupings of layers and corresponding forms of service provisioning, the most common sourcing models.

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Lionel Haas
    • 1
  1. 1.BernSwitzerland

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