When Universal Access Does not Go to Plan: Lessons to Be Learned

  • Simeon KeatesEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10907)


While the theory of designing for Universal Access is increasingly understood, there remain persistent issues over realising products and systems that meet the goal of being accessible and usable by the broadest possible set of users. Clearly products or service that are designed without even considering the needs of the wider user base are implicitly going to struggle to be universally accessible. However, even products that have been designed knowing that they are to be used by broad user bases frequently still struggle to achieve the ambition of being universally accessible. This paper examines a number of such products that did not achieve, at least initially, the desired level of universal accessibility. Principal recommendations from each case study are presented to provide a guide to common issues to be avoided.


Universal access Robots Kiosks Digital television HCI Input systems 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.University of GreenwichChatham Maritime, KentUK

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