Configurations of User Involvement and Participation in Relation to Information System Project Success

  • Phillip Haake
  • Johanna Kaufmann
  • Marco Baumer
  • Michael Burgmaier
  • Kay Eichhorn
  • Benjamin Mueller
  • Alexander Maedche
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10816)


Information system (IS) project success is crucial given the importance of these projects for many organizations. We examine the role of user involvement and participation (UIP) for IS project success in terms of perceived usability in 16 cases, where an IS has been implemented in an organization. Qualitative Comparative Analysis (QCA) enables us to research multiple IS project configurations. We identify the participation of the appropriate users in the requirements analysis phase as the key condition for IS project success. Our research corroborates anecdotal evidence on key factors and informs practitioners about the most effective way to conduct UIP.


Configurational theory Qualitative Comparative Analysis (QCA) IS project success User involvement User participation 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Phillip Haake
    • 1
  • Johanna Kaufmann
    • 2
  • Marco Baumer
    • 3
  • Michael Burgmaier
    • 3
  • Kay Eichhorn
    • 3
  • Benjamin Mueller
    • 4
  • Alexander Maedche
    • 1
  1. 1.Karlsruhe Institute of Technology (KIT)KarlsruheGermany
  2. 2.University of PassauPassauGermany
  3. 3.University of MannheimMannheimGermany
  4. 4.University of GroningenGroningenThe Netherlands

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