Advertisement

Work that Enables Care: Understanding Tasks, Automation, and the National Health Service

  • Matt Willis
  • Eric T. Meyer
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10766)

Abstract

Automation of jobs is discussed as a threat to many job occupations, but in the UK healthcare sector many view technology and automation as a way to save a threatened system. However, existing quantitative models that rely on occupation-level measures of the likelihood of automation suggest that few healthcare occupations are susceptible to automation. In order to improve these quantitative models, we focus on the potential impacts of task-level automation on health work, using qualitative ethnographic research to understand the mundane information work in general practices. By understanding the detailed tasks and variations of information work, we are building a more complete and accurate understanding of how healthcare staff work and interact with technology and with each other, often mediated by technology.

Keywords

Automation Primary care Ethnography Sociotechnical 

Notes

Acknowledgements

We would like to thank all of the participants for their time and expertise. We also thank The Health Foundation for their support of this work, award # 7559.

References

  1. 1.
    Schmeiser, L.: Automation invasion: robots are coming for your job (2017). http://observer.com/2017/03/automation-robots-american-jobs/
  2. 2.
    Hammersley, B.: Think your job is safe from the robo-uprising? Think again (2016). https://www.wired.co.uk/article/ai-robots-employment-jobs
  3. 3.
  4. 4.
    Anslow, L.: Robots have been about to take all the jobs for more than 200 years (2016). https://timeline.com/robots-have-been-about-to-take-all-the-jobs-for-more-than-200-years-5c9c08a2f41d
  5. 5.
    Bessen, J.E.: How computer automation affects occupations: technology, jobs, and skills. SSRN Electron. J. (2015)Google Scholar
  6. 6.
    Frey, C.B., Osborne, M.A.: The future of employment: how susceptible are jobs to computerisation? Technol. Forecast. Soc. Change 114, 254–280 (2017)CrossRefGoogle Scholar
  7. 7.
    Corbin, J., Strauss, A.: Basics of Qualitative Research. Sage, Thousand Oaks (2008)Google Scholar
  8. 8.
    Glaser, B.G., Strauss, A.L.: The Discovery of Grounded Theory. Aldine, Chicago (1967)Google Scholar
  9. 9.
    Bresnahan, T.F.: Computerisation and wage dispersion: an analytical reinterpretation. Econ. J. 109, 390–415 (1999)CrossRefGoogle Scholar
  10. 10.
    Brynjolfsson, E., McAfee, A.: The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. W. W. Norton & Company, New York (2014)Google Scholar
  11. 11.
    Manyika, J., Chui, M., Miremadi, M., Bughin, J., George, K., Willmott, P., Dewhurst, M.: Harnessing automation for a future that works (2017)Google Scholar
  12. 12.
    Ford, M.: The Rise of the Robots: Technology and the Threat of a Jobless Future. Oneworld Publications, London (2016)Google Scholar
  13. 13.
    Susskind, R.E., Susskind, D.: The Future of the Professions: How Technology Will Transform the Work of Human Experts. OUP Oxford, Oxford (2017)Google Scholar
  14. 14.
    Baird, B., Charles, A., Honeyman, M., Maguire, D., Das, P.: Understanding Pressures in General Practice. The King’s Fund, London (2016)Google Scholar
  15. 15.
    Hopson, C.: The sate of the NHS provider sector (2016)Google Scholar
  16. 16.
    Martin, S., Davies, E., Gershlick, B.: Under pressure: what the Commonwealth Fund’s 2015 international survey of general practitioners means for the UK (2016)Google Scholar

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.University of OxfordOxfordUK

Personalised recommendations