ERP and BI as Tools to Improve Information Quality in the Italian Setting: Empirical Analysis

Chapter
Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Abstract

This chapter presents the results of our survey. Empirical results from the entire datasets of respondents demonstrated that respondents adopting an ERP or a BI system—or both an ERP and a BI system—do not perceive higher or lower information overload or information underload. Furthermore, respondents who have implemented an ERP perceive a higher level of information processing capacity, a higher level of communication and reporting, and a higher level of frequency of meeting than do respondents who have not implemented an ERP. Respondents who have implemented a BI perceive a higher level of information processing capacity compared to respondents who have not implemented a BI. Respondents who have implemented both an ERP and a BI system perceive a higher level of information processing capacity than do respondents who have not implemented an ERP or a BI. Results from the regression analysis show that information processing capacity has a positive effect on the information quality perceived by managers; therefore, if the information processing capacity increases, the information quality perceived by respondents increases as well. Furthermore, results show that communication and reporting has a negative effect on the information quality perceived by respondents, so that if communication and reporting increases, the information quality decreases.

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Faculty of EconomicsUniversità degli Studi eCampusNovedrate (CO)Italy
  2. 2.Faculty of EconomicsUniversità degli Studi Internazionali di RomaRomeItaly

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