Fast, Slow, and Pause: Understanding Error Management via a Temporal Lens

  • Zhike Lei


Managing errors in real time requires errors to be reported in a timely manner. Yet silence, or covering errors up, is a more natural tendency for organizational employees. The author uses a temporal lens to shed light on why and how errors are or are not reported. She suggests we begin to think not just about whether or not errors are reported, but also about how fast (or slowly) errors are reported, and when and why error reporting starts and stops. By focusing on timing, pace, and rhythms issues of error reporting and cultural differences in these issues, Lei highlights a possible error paradox. That is, although rapid actions and responses are needed in the heat of the moment, people need to pause, reflect, and explore in order to successfully report on and cope with errors. As Lei demonstrates, fast action or reporting should not necessarily be discouraged, but we should be alerted to the side effects of emphasizing speed over analysis.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Zhike Lei
    • 1
  1. 1.MalibuUSA

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