A Conceptual Framework to Operationalise Servant Leadership Within an Organization

  • Michiel Frederick Coetzer


A framework to operationalise servant leadership is introduced in this chapter. It describes three dimensions of servant leadership, namely the heart, the head, and the hands of a servant leader. The four functions of a servant leader are presented in addition, which are clustered into strategic servant leadership and operational servant leadership, and four analogies are used to simplify the objectives of each function. The framework furthermore defines the characteristics and competencies in support of each function and includes a talent wheel to develop servant leaders within organisations. The chapter concludes with a standard implementation procedure to apply this framework effectively within any organisation.


Servant leadership Practical framework Strategic leadership Operational leadership Implementation standard 


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Michiel Frederick Coetzer
    • 1
  1. 1.Wisdomy (Pty) LtdPretoriaSouth Africa

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