Outsourcing Reframed: Delivering on Collaborative Innovation

  • Leslie P. Willcocks
  • Edgar A. Whitley
Part of the Technology, Work and Globalization book series (TWG)


As we signaled in Chap.  1, there is a trend for outsourcing relationships to become increasingly managed and leveraged as strategic assets, with clients looking for business ideas, innovation and environmental scanning from their suppliers and a much greater focus on business, not just technical outcomes. The indicators of this can be found in research by, for example, Cullen (2009), Lacity et al. (2009) and Lacity and Willcocks (2009):
  • More rigorous planning and measurement of outsourcing relationships

  • More contracting based on values, behavior and client demand

  • Suppliers becoming more entrenched in their client’s business—including supporting the client’s mainline services

  • Suppliers becoming a client of the client and identifying new sales opportunities


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Leslie P. Willcocks
    • 1
  • Edgar A. Whitley
    • 1
  1. 1.London School of Economics and Political ScienceLondonUK

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