Management Solutions of Transport Companies not Possessing the Unit Dealing with Logistics Customer Service

Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

The aim of the paper is to identify the conditions for management of commercial cargo motor transport companies not possessing the unit dealing with logistics customer service. The subject of the specific considerations is the relationships of activities or processes, and/or decisions of logistics customer service with organizational structure of the entities not possessing the unit dealing with logistics service, participation of functional departments in bearing responsibility for logistics customer service, and involvement of employees on the basis of the conducted research as well as the size of the surveyed transport companies as the determinants of the area of logistics customer service of the entities not possessing the unit responsible for it. The paper is based on the results of the research presented below, conducted on a sample of 147 commercial cargo motor transport enterprises located in the Silesian Voivodeship (Southern Poland). The applied cognitive method was the survey in the framework of which there was categorized the technique to obtain primary information—the questionnaire.

Keywords

Transport company Logistics customer service Organizational unit Logistics management 

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Faculty of ManagementCzestochowa University of TechnologyCzestochowaPoland

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