Inside Domestic Outsourcing with Multiple Suppliers

  • Eleni Lioliou
  • Leslie P. Willcocks
Part of the Technology, Work and Globalization book series (TWG)


DUTCH is an integrated financial service company based in the Netherlands. It offers a wide range of financial services including insurance, banking, and mortgage products to consumers, businesses, and institutions. DUTCH is the product of over 15 years of mergers and acquisitions between co-operative and competing insurance companies. From 2012 it was hiring more than 22,000 employees in more than 10 business and service units.


  1. Feeny, D., Willcocks, L., & Lacity, M. (2005). Taking the Measure of Outsourcing Providers. Sloan Management Review, 46(3), 41–48.Google Scholar
  2. Willcocks, L. P., & Craig, A. (2008). The Outsourcing Enterprise: Building Core Retained Capabilities. Logica Internal Report.Google Scholar
  3. Willcocks, L., Cullen, S., & Craig, A. (2011). The Outsourcing Enterprise: From Cost Management to Collaborative Innovation. London: Palgrave.CrossRefGoogle Scholar

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Eleni Lioliou
    • 1
  • Leslie P. Willcocks
    • 2
  1. 1.Queen Mary University of LondonLondonUK
  2. 2.London School of EconomicsLondonUK

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