Inside Global Outsourcing in Banking and Finance

  • Eleni Lioliou
  • Leslie P. Willcocks
Part of the Technology, Work and Globalization book series (TWG)


GIB is a major European bank with operations in more than 75 countries spread across Europe, the USA, and the Asia-Pacific. In 2012 it had more than 80,000 employees and provided a range of investment and financial services to individuals, corporations, and institutional clients. PV is a major IT company that provides a variety of products and services including software, BPO, and infrastructure management services and it is one of the primary vendors of GIB. PV is based in India; it employs about 55,000 people and is one of the country’s largest IT service exporters. GIB and PV have a long-standing outsourcing relationship. The project under examination was called X-RAY and had three objectives:


  1. Willcocks, L. P., & Craig, A. (2008). The Outsourcing Enterprise: Building Core Retained Capabilities. Logica Internal Report.Google Scholar
  2. Willcocks, L., Cullen, S., & Craig, A. (2011). The Outsourcing Enterprise: From Cost Management to Collaborative Innovation. London: Palgrave.CrossRefGoogle Scholar

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Eleni Lioliou
    • 1
  • Leslie P. Willcocks
    • 2
  1. 1.Queen Mary University of LondonLondonUK
  2. 2.London School of EconomicsLondonUK

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