Integrating Two Sociotechnical Theories to Develop a Suitable Analytic Framework to Assess the Development of a Hospital Secure Messaging and Communication Platform

  • Imran Muhammad
  • Nilmini Wickramasinghe
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


This chapter seeks to develop a conceptual framework for the theoretical underpinning for a larger study and to answer the key research question: How can ICT (information communication technology) solutions ameliorate the current challenges regarding communication inefficiencies within healthcare? Given the identified complexities, it was realised a sufficiently robust theoretical framework was essential; hence, this study has served to develop a theoretical research framework by integrating two sociotechnical theories, namely, actor-network theory and activity theory, to investigate the possibility of designing a bespoke ICT solution for a specific context at one of the largest private hospitals in Australia.


Secure messaging Information communication technologies Hospital communication Actor-network theory Activity theory 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Imran Muhammad
    • 1
    • 2
  • Nilmini Wickramasinghe
    • 1
    • 2
  1. 1.Deakin UniversityBurwoodAustralia
  2. 2.Epworth HealthCareRichmondAustralia

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