Knowledge Management in the Public Sector

  • Hank Malik
  • Suleiman Al-Toubi


The chapter considers the role and impact that knowledge management (KM) has had and continues to have within public sector organisations. Taking the KM practitioner’s view, the authors have reviewed the current status of KM and demonstrated practical examples where value has been created by KM interventions. These insights were captured through both research and their own real-life practical experiences as KM experts practising in the field for over 17 years. An assessment of the challenges currently facing public sector organisations is offered, together with opportunities where KM could provide significant benefits with refreshed and updated approaches.

In addition, with the global drive towards better preparation for the knowledge-based economy, there is a real opportunity for KM to raise its profile and become closely aligned with the human capital agenda, with support for people development as a key asset. Furthermore, a series of recommended KM best practices are discussed to help practitioners revitalise in-house KM programmes. The chapter concludes that there are still considerable opportunities for KM to add significant value to the public sector, and advises that greater focus be placed on connecting expertise, learning and communities, together with embracing modern collaborative and social workplace tools.


Knowledge management Public sector Knowledge-based economy Challenges Opportunities Best practices Value Implementation People 


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Hank Malik
    • 1
  • Suleiman Al-Toubi
    • 1
  1. 1.Petroleum Development Oman (PDO)MuscatSultanate of Oman

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