Advertisement

Introduction: Managing Knowledge in the Twenty-First Century

  • Jawad Syed
  • Peter A. Murray
  • Donald Hislop
  • Yusra Mouzughi
Chapter

Abstract

The twentieth century was a period of great social, economic and political transformation. One of the most significant economic changes related to the growing importance and role of knowledge as a source of value for organizations. These developments have been such that the current century is arguably epitomized by a knowledge-based economy, where knowledge, information and ideas are the main source of economic growth. Due to this and other social and technological changes, such as advances and developments in computer and communication technologies, ongoing globalization, increased deregulation and so on, new patterns of work and business practices are being developed. Meanwhile, we are also dealing with new kinds of workers, with new and different skills and preferences. For example, owing to the rise of artificial intelligence, many traditional jobs, including those of managerial and professional workers, as well as manual workers, if they are not being eliminated, are being transformed into ones that require vastly different knowledge and experience.

References

  1. Arntz, M., Gregory, T., & Zierahn, U. (2016). The Risk of Automation for Jobs in OECD Countries: A Comparative Analysis (No. 189). Paris: OECD.Google Scholar
  2. Barney, J., & Felin, T. (2013). What are microfoundations? Academy of Management Perspectives, 27, 120–137.CrossRefGoogle Scholar
  3. Blackler, F. (1995). Knowledge, knowledge work and organizations: an overview and interpretation. Organization Studies, 16(6), 1021–1046.CrossRefGoogle Scholar
  4. Bontis, N., Crossan, M. M., & Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of Management Studies, 39(4), 437–469.CrossRefGoogle Scholar
  5. Boxall, P., & Macky, K. (2007). High-performance work systems and organisational performance: Bridging theory and practice. Asia Pacific Journal of Human Resources, 45(3), 261–270.CrossRefGoogle Scholar
  6. Boxall, P., & Macky, K. (2009). Research and theory on high-performance work systems: Progressing the high-involvement stream. Human Resource Management Journal, 19, 3–23.CrossRefGoogle Scholar
  7. Cardoso, L., Meireles, A., & Peralta, C. F. (2012). Knowledge management and its critical factors in social economy organizations. Journal of Knowledge Management, 16(2), 267–284.CrossRefGoogle Scholar
  8. Coff, R., & Kryscynski, D. (2011). Invited editorial: Drilling for micro-foundations of human capital–based competitive advantages. Journal of Management, 37(5), 1429–1443.CrossRefGoogle Scholar
  9. Cooke, P., & Leydesdorff, L. (2006). Regional development in the knowledge-based economy: The construction of advantage. The Journal of Technology Transfer, 31(1), 5–15.CrossRefGoogle Scholar
  10. Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21, 1105–1121.CrossRefGoogle Scholar
  11. Felin, T. (2012). Cosmologies of capability, markets and wisdom of crowds: Introduction and comparative agenda. Managerial and Decision Economics, 33, 283–294.CrossRefGoogle Scholar
  12. Ford, M. (2016). The Rise of the Robots: Technology and the Threat of Mass Unemployment. London: One World Publications.Google Scholar
  13. Fuligni, A. J., & Tsai, K. M. (2015). Developmental flexibility in the age of globalization: Autonomy and identity development among immigrant adolescents. Annual Review of Psychology, 66, 411–431.CrossRefGoogle Scholar
  14. Heisig, P., Suraj, O., Kianto, A., Kemboi, C., Arrau, G., & Easa, N. (2016). Knowledge Management and Business Performance: Global Experts’ Views on Future Research Needs. Journal of Knowledge Management, 20(6), 1169–1198.CrossRefGoogle Scholar
  15. Helfat, C. E. (1997). Know-how and asset complementarities and dynamic capability accumulation: the case of R&D. Strategic Management Journal, 18, 339–360.CrossRefGoogle Scholar
  16. Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource-based view: Capability lifecycles. Strategic Management Journal, 24, 997–1010.CrossRefGoogle Scholar
  17. Hislop, D. (2010). Knowledge management as an ephemeral management fashion? Journal of Knowledge Management, 14(6), 779–790.CrossRefGoogle Scholar
  18. Hsu, L.-C., & Wang, C.-H. (2012). Clarifying the effect of intellectual capital on performance: The mediating role of dynamic capability. British Journal of Management, 23, 179–205.CrossRefGoogle Scholar
  19. Jeong, I., & Shin, S. J. (2017). High-performance work practices and organizational creativity during organizational change: A collective learning perspective. Journal of Management, 1–17. https://doi.org/10.1177/0149206316685156.
  20. Koelliker, K. (2017). Six best practices for enhancing customer and employee experience with knowledge management. KMWorld White Paper. Retrieved, from http://www.kmworld.com/WhitePapers/BestPractices/KM-for-Customer-Experience-April-2017_6996.aspx
  21. Lin, C. P. (2007). To share or not to share: Modelling tacit knowledge sharing, its mediators and antecedents. Journal of Business Ethics, 70, 411–428.CrossRefGoogle Scholar
  22. Minsky, M. (2007). The emotion machine: Commonsense thinking, artificial intelligence, and the future of the human mind. New York: Simon and Schuster.Google Scholar
  23. Mouzughi, Y. (2013). You and Your Action Research Project. Action Learning: Research and Practice, 10(3), 281–284.CrossRefGoogle Scholar
  24. Newell, S. (2015). Managing Knowledge and Managing Knowledge Work: What we Know and What the Future Holds. Journal of Information Technology, 30(1), 1–17.CrossRefGoogle Scholar
  25. Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, 69(6), 96–104.Google Scholar
  26. Nyberg, A. J., Moliterno, T. P., Hale, D., & Lepak, D. (2014). Resource-based perspectives on unit-level human capital: A review and integration. Journal of Management, 40(1), 316–346.CrossRefGoogle Scholar
  27. Ployhart, R. E., & Moliterno, T. P. (2011). Emergence of the human capital resource: A multilevel model. Academy of Management Review, 36, 127–150.CrossRefGoogle Scholar
  28. Ployhart, R. E., Nyberg, A. J., Reilly, G., & Maltarich, M. A. (2014). Human capital is dead; long live human capital resources! Journal of Management, 40(2), 371–398.CrossRefGoogle Scholar
  29. Quintane, E., Casselman, R. M., Reiche, B. S., & Nylund, P. A. (2011). Innovation as a knowledge- based outcome. Journal of Knowledge Management, 15(6), 928–947.CrossRefGoogle Scholar
  30. Ragab, M., & Arisha, A. (2013). Knowledge management and measurement: a critical review. Journal of Knowledge Management, 17(6), 873–901.CrossRefGoogle Scholar
  31. Robinson, K. (2009). The element: How finding your passion changes everything. London: Penguin.Google Scholar
  32. Roy, A. (2010, November/December). Six keys to KM success. KMWorld Magazine Supplement, S7.Google Scholar
  33. Scarbrough, H., & Swan, J. (2001). Explaining the diffusion of knowledge management. British Journal of Management, 12(1), 3–12.CrossRefGoogle Scholar
  34. Serenko, A., & Bontis, N. (2013). The intellectual core and impact of the knowledge management academic discipline. Journal of Knowledge Management, 17(1), 137–155.CrossRefGoogle Scholar
  35. Serenko, A., Bontis, N., Booker, L., Sadeddin, K., & Hardie, T. (2010). A Scientometric Analysis of Knowledge Management and Intellectual Capital Academic Literature (1994–2008). Journal of Knowledge Management, 14(1), 3–23.CrossRefGoogle Scholar
  36. Soto-Acosta, P., Colomo-Palacios, R., & Popa, S. (2014). Web knowledge sharing and its effect on innovation: an empirical investigation in SMEs. Knowledge Management Research & Practice, 12(1), 103–113.CrossRefGoogle Scholar
  37. Susskind, R., & Susskind, D. (2015). The Future of the Professions: How Technology will Transform the Work of Human Experts. Oxford: Oxford University Press.Google Scholar

Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Jawad Syed
    • 1
  • Peter A. Murray
    • 2
  • Donald Hislop
    • 3
  • Yusra Mouzughi
    • 4
  1. 1.Suleman Dawood School of BusinessLahore University of Management SciencesLahorePakistan
  2. 2.School of Management and Enterprise, Faculty of Business, Education, Law and the ArtsUniversity of Southern QueenslandToowoombaAustralia
  3. 3.School of Business and EconomicsLoughborough UniversityLoughboroughUK
  4. 4.Muscat UniversityMuscatOman

Personalised recommendations