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Involving Users in the Design of Sharing Economy Services

  • Asbjørn Følstad
  • Dimitra Chasanidou
  • Ida Maria Haugstveit
  • Ragnhild Halvorsrud
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10673)

Abstract

Involving users in the design of sharing economy services is important to realize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service context. We present a case study showing how users’ online feedback on novel design concepts may represent a viable approach to user involvement. In particular, the feedback provides insight into the strengths and weaknesses of proposed concepts as well as suggestions of relevance to the subsequent design process. On the basis of the case study, lessons learnt are discussed, as is needed future research.

Keywords

Sharing economy User involvement Online design feedback 

Notes

Acknowledgement

The presented work is part of the Conserve & Consume project, funded by the Research Council of Norway (project no. 235526).

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Asbjørn Følstad
    • 1
  • Dimitra Chasanidou
    • 1
  • Ida Maria Haugstveit
    • 1
  • Ragnhild Halvorsrud
    • 1
  1. 1.SINTEFOsloNorway

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