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Validation of Service Blueprint Models by Means of Formal Simulation Techniques

  • Montserrat Estañol
  • Esperanza Marcos
  • Xavier Oriol
  • Francisco J. Pérez
  • Ernest Teniente
  • Juan M. VaraEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10601)

Abstract

As service design has gained interest in the last years, so has gained one of its primary tools: the Service Blueprint. In essence, a service blueprint is a graphical tool for the design of business models, specifically for the design of business service operations. Despite its level of adoption, tool support for service design tasks is still on its early days and available tools for service blueprint modeling are mainly focused on enhancing usability and enabling collaborative edition, disregarding the formal aspects of modeling. In this paper we present a way to support the validation of service blueprint models by simulation. This approach is based on annotating the models with formal semantics, so that each task can be translated into formal logics, and from them, to executable SQL statements. This works opens a new direction in the way to bridge formal techniques and creative service design processes.

Keywords

Service blueprint Validation Simulation 

Notes

Acknowledgments

This research has been funded by the Ministry of Science and Innovation under the ELASTIC project (TIN2014-52938-C2-1-R), the Government of Madrid under the SICOMORo-CM project (S2013/ICE- 3006) and by the SSME Research Excellence Group (Ref. 30VCPIGI05) co-funded by URJC and Banco Santander.

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Montserrat Estañol
    • 2
  • Esperanza Marcos
    • 1
  • Xavier Oriol
    • 2
  • Francisco J. Pérez
    • 1
  • Ernest Teniente
    • 2
  • Juan M. Vara
    • 1
    Email author
  1. 1.Kybele Research GroupUniversity Rey Juan CarlosMadridSpain
  2. 2.Universitat Politàcnica de CatalunyaBarcelonaSpain

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