Investigating Enterprise System Adoption Failure Factors from an Employee Age Perspective

  • Ewa SojaEmail author
  • Piotr Soja
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 300)


The current study seeks to investigate the role of employees’ age in the perception of reasons of failure of enterprise system (ES) implementations. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomy of reported failure factors has been developed. Next, an analysis into the differences of failure factors perceptions depending on respondent age has been conducted. The age-based analysis illustrated that perceptions of ES failure factors might vary with employee age. The main findings suggest that older employees tend to perceive ES failures from the perspective of a company and its organization, while younger workers recognize causes of ES failures mainly in the organization of ES implementation project.


Enterprise systems Adoption Failure factors Labor force age Ageing Poland 



This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Department of DemographyCracow University of EconomicsKrakówPoland
  2. 2.Department of Computer ScienceCracow University of EconomicsKrakówPoland

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