IT-Enabled Digital Service Design Principles - Lessons Learned from Digital Cities

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 299)

Abstract

With the rapid expansion of emerging digital technologies, digital service creation and delivery demand new and more structured ways to design, develop and manage the service sustainability. Although, there are various views and strategic aspects from different stakeholders for designing the digital services, the clear answer specifying how to design the digital service within IT architectures or how to re-use design processes learned from service design used in previous Digital City projects is still unknown. In order to derive the digital service design principles, we study the IT architectures that are related to digital services and revisit one typical Digital City - Barcelona. Based on the lessons learned from the Digital City project, we propose a set of design principles that can guide researchers and practitioners to design the digital services in a Digital City.

Keywords

Digital services Digital city IT-enabled services Lessons learned Service design principles 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Petr Štěpánek
    • 1
  • Mouzhi Ge
    • 1
  • Leonard Walletzký
    • 1
  1. 1.Faculty of InformaticsMasaryk UniversityBrnoCzech Republic

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