Automated Emergence of a Crisis Situation Model in Crisis Response Based on Tweets

  • Aurélie Montarnal
  • Shane Halse
  • Andrea Tapia
  • Sébastien Truptil
  • Frederick Benaben
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 506)


During a crisis, being able to understand quickly the situation on-site is crucial for the responders to take relevant decisions together. Social media, in particular Twitter, have proved to be a means for rapidly getting information from the field. However, the deluge of data is heterogeneous in many ways (location, trust, content, vocabulary, etc.), and getting a model of the crisis situation still requires laborious human actions. In addition, depending on which kind of information is mined from them, tweets have to be handle one-by-one (e.g. find victims), or as a whole - amount of tweets - (e.g. occurence of an event). This paper proposes a framework for automatically extracting, interpreting and aggregating streams of tweets to characterize crisis situations. It is based on a specific metamodel that determines the different concepts required to model a crisis situation.


Crisis situation modeling Decision support system Crisis management Cross-organizational collaboration 


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • Aurélie Montarnal
    • 1
  • Shane Halse
    • 2
  • Andrea Tapia
    • 2
  • Sébastien Truptil
    • 1
  • Frederick Benaben
    • 1
  1. 1.IMT Mines AlbiUniversity of ToulouseAlbiFrance
  2. 2.Penn State UniversityState CollegeUSA

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