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InApp Questions – an Approach for Contextual Evaluation of Applications

  • Jorge Ferraz de Abreu
  • Pedro Almeida
  • Pedro Beça
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 689)

Abstract

The growing success of second-screen devices is changing the way users relate and interact with the television bringing a new dimension to the TV ecosystem. Nevertheless, the specificities of mobile devices are creating numerous and significant challenges in the field of usability and user experience (UX). In addition, the evaluation of applications of the TV ecosystem should not be restricted to the measurement of its instrumental qualities typically belonging to the usability dimension, since it is also important to consider dimensions related to the UX. This paper focuses on the evaluation of a second screen application - the TV content discovery App GUIDER. Two data collection strategies for the evaluation of the App were used: a methodology based on InApp questions (that allows to measure momentary UX) and a more conventional evaluation based on an online questionnaire answered at the end of evaluation sessions (episodic UX). The use of both data collection strategies was intended to get comparative insights to validate if the InApp questions approach could get similar results when compared with those from traditional surveys. The results showed that the response deviation was very low reinforcing the suitability of such alternative data gathering method. The results indicate that triggering InApp questions while users are interacting is a promising method for evaluating applications, namely for UX dimensions, either for functional prototypes or final products. Nevertheless, the validation of such hypothesis requires further and dedicated research.

Keywords

User experience Usability Evaluation methodologies Interactive television 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.University of Aveiro DigiMediaAveiroPortugal

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