The Role of Professionals’ Competencies in Care Transitions
In this chapter, Marianne Storm aims to describe the connection between healthcare professionals’ competencies, and the subsequent quality of care transitions. The chapter draws attention to Boyatzis’ theory relating to professional competency as an individual characteristic, and uses aspects relating to “cost of coordination” and “agency problem” to explain components relating to professionals’ competencies in supporting transitional care. The author uses empirical examples from an observational study, an interview study with 16 healthcare personnel and relevant literature to illustrate approaches to improve professionals’ competencies.
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