Considerations on Information and Communication Overload Issue in Smart Cities

  • Joao BatistaEmail author
  • Rui Pedro Marques
Conference paper
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 80)


This paper addresses the issue of information and communication overload in the context of smart cities. However this issue has been widely studied and its negative effects on individuals, organizations and societies are already known, as well as the multiple and diversified causes and solutions which have gradually been identified, the literature shows that it has been neglected in the context of smart cities. This paper approaches the subject of smart cities and mentions some contributions found on the literature to face the information and communication overload. The main concepts of information and communication overload are also described. Then, some measures are proposed to identify, prevent and deal with the information and communication overload in smart cities.


Information Communication Overload Smart city 


  1. Batista J, Marques RP (2017) An overview on information and communication overload. In: Marques RP, Batista J (eds) Information and communication overload in the digital age. IGI Global, Hershey, PA, USA, pp 1–19. doi: 10.4018/978-1-5225-2061-0.ch001
  2. Bauman Z (2013) Liquid times: living in an age of uncertainty. Wiley, HobokenGoogle Scholar
  3. Bawden D, Robinson L (2009) The dark side of information: overload, anxiety and other paradoxes and pathologies. J Inf Sci 35:180–191CrossRefGoogle Scholar
  4. Boman M (2012) Digital Cities EIT ICT Labs:12Google Scholar
  5. Calzada I, Cobo C (2015) Unplugging: deconstructing the smart city. J Urban Technol 22:23–43CrossRefGoogle Scholar
  6. Ellwart T, Happ C, Gurtner A, Rack O (2015) Managing information overload in virtual teams: effects of a structured online team adaptation on cognition and performance. Eur J Work Organ Psychol 24:812–826CrossRefGoogle Scholar
  7. Eppler MJ (2015) Information quality and information overload: the promises and perils of the information age Communication and Technology, vol. 5, p. 215Google Scholar
  8. Eppler MJ, Mengis J (2004) The concept of information overload: A review of literature from organization science, accounting, marketing, MIS, and related disciplines. Inf Soc 20:325–344CrossRefGoogle Scholar
  9. Fuglseth AM, Sørebø Ø (2014) The effects of technostress within the context of employee use of ICT. Comput Hum Behav 40:161–170CrossRefGoogle Scholar
  10. Galbraith JR (1974) Organization design: an information processing view. Interfaces 4:28–36CrossRefGoogle Scholar
  11. Giovannella C (2014) Smart learning eco-systems: “fashion” or “beef”? J e-Learn Knowl Soc 10Google Scholar
  12. Gretzel U, Sigala M, Xiang Z, Koo C (2015) Smart tourism: foundations and developments. Electron Markets 25:179–188CrossRefGoogle Scholar
  13. Haase RF, Ferreira JA, Fernandes RI, Santos EJ, Jome LM (2015) Development and validation of a revised measure of individual capacities for tolerating information overload in occupational settings. J Career Assess: 1069072714565615Google Scholar
  14. Harris KJ, Harris RB, Carlson JR, Carlson DS (2015) Resource loss from technology overload and its impact on work-family conflict: can leaders help? Comput Hum Behav 50:411–417CrossRefGoogle Scholar
  15. Jackson TW, van den Hooff B (2012) Understanding the factors that effect information overload and miscommunication within the workplace. J Emerg Trends Comput Inf Sci 3:1240–1252Google Scholar
  16. Klausegger C, Sinkovics RR, “Joy” Zou H (2007) Information overload: a cross-national investigation of influence factors and effects. Marketing Intell Plan 25:691–718CrossRefGoogle Scholar
  17. Lee AR, Son S-M, Kim KK (2016) Information and communication technology overload and social networking service fatigue: a stress perspective. Comput Hum Behav 55:51–61CrossRefGoogle Scholar
  18. Maslow AH (1943) A theory of human motivation. Psychol Rev 50:370CrossRefGoogle Scholar
  19. Matsuda K (2016) Hyper-reality. Accessed March 2017
  20. Melinat P, Kreuzkam T, Stamer D (2014) Information overload: a systematic literature review. In: Johansson B, Andersson B, Holmberg N (eds) Perspectives in business informatics research: 13th international conference, BIR 2014, Lund, Sweden, 22–24 September, 2014. Proceedings. Springer International Publishing, Cham, pp 72–86Google Scholar
  21. Mulder I, de Poot H, Verwij C, Janssen R, Bijlsma M (2006) An information overload study: using design methods for understanding. In: Proceedings of the 18th Australia conference on computer-human interaction: design: activities, artefacts and environments, pp 245–252. ACMGoogle Scholar
  22. Neirotti P, De Marco A, Cagliano AC, Mangano G, Scorrano F (2014) Current trends in Smart City initiatives: some stylised facts. Cities 38:25–36CrossRefGoogle Scholar
  23. Reinke K, Chamorro-Premuzic T (2014) When email use gets out of control: Understanding the relationship between personality and email overload and their impact on burnout and work engagement. Comput Hum Behav 36:502–509CrossRefGoogle Scholar
  24. Ruff J (2002) Information overload: causes, symptoms and solutions Harvard Graduate School of Education, pp 1–13Google Scholar
  25. Tushman ML, Nadler DA (1978) Information processing as an integrating concept in organizational design. Acad Manag Rev 3:613–624Google Scholar

Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.CIC.Digital/DigiMediaISCA-University of AveiroAveiroPortugal
  2. 2.ISCA-University of AveiroAveiroPortugal
  3. 3.AlgoritmiUniversity of MinhoGuimarãesPortugal

Personalised recommendations